Policy
Refund policy
When a refund applies
- The payment cleared but the balance was not loaded to the nol tag ID.
- A duplicate charge for the same order reference.
- A payment routed to a wrong or non-existent nol tag ID, reported within 14 days.
When it does not apply
- The balance was loaded correctly to the nol tag ID you entered.
- You entered the wrong amount but the top-up completed as submitted.
How to request a refund
Email billing@nolreload.org with the order reference (begins with NR-), the amount and the date. We confirm receipt by email and review the transaction with the payment processor.
Timeline
Approved refunds are returned to the original payment card. Depending on the bank, funds usually appear within 5–10 business days after approval. We keep you updated by email at each step of a nol card recharge online refund.
Contact
Questions about this policy: support@nolreload.org or +971 56 270 4815.